All of these top ten hotels offer outstanding services which are much more personalized than the US and EU ones.
Why this hotels target so high?
- Of course they can learn from the Western’s hotel mistakes,
- They target both US and EU customers which come to Asia for business,
- In addition, Asian employees are kinder, and able to adapt them-self to any situation and client expectation,
- Prices are much more competitive relating to the top 10 of the Western countries while operating cost are lower that the US and EUs’ hotel.
Nowadays, it also happens that Chinese clients come to Paris for vacation and after just one day to the “Crillon” (one of the best 6 Parisian Palace) they decided to move to the George V because the hotel was crumbling and with a bad service.
At the end, my question is: are they doing too good or are we doing too bad?Ignazio SUTERA
MBA 2
IEMI
How must does labor market costs figure into the delivery of luxury services?
RispondiEliminaPerhaps luxury + palaces need to be redefined??
Glad to see that Tweetdeck is helpful.